Praise then darkness, and creation unfinished

Hospital billing departments are so routinely bad at billing insurance companies that the person at the collection agency was all set to take my insurance information and ended with "Okay, I'll take care of that." The annoying thing is that I expected this, because I've dealt with it before. I may or may not hear back from the hospital billing department, but at least their voice mailbox wasn't full this morning. I shouldn't be needing to pull out the insurance card for my old coverage (which ended in April of last year) to sort out payments for lab tests done in 2002.