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tl;dr it took a while, and cour four calls to tech support, but my files are on the Mac in the appropriate places and formats.
In our last thrilling exercise, your heroine was unsuccessfully trying to migrate files from Windows to a Macbook.
I spent quite a while yesteday working on this with tech support people, in chat, to figure out why I didn't see any of my supposedly-migrated files on the new Mac. The first person's advice -- just try rerunning the program -- didn't work. The person I talked to next thought the problem might be on the Windows machine, and I should fix any problems there and then try again. That didn't seem to work either, and by then I had four extra accounts (named myname1 through 4) that I didn't know how to get into. The next person on chat thought that might be relevant, but said she'd have to escalate the call, telephone only.
That was at about midnight, and I am not good at late nights anymore, so I arranged for them to call me this morning. The fallback at that point would have been a trip to the nearest Apple store to return the Mac, which would have had to be done today.
They called me, and I talked to someone more knowledgeable, who asked me to share my screen with her so she could investigate further. Those multiple accounts were in fact the answer, and the rep walked me through identifying which account to keep, and then deleting the others: I kept #myname1 and deleted the $myname account I created when I first set up the machine, and three of the four accounts created by the migration.
The cause of all this was that at the end of the process, the migration assistant asks "do you want to keep the folder named $username," and I misunderstood and said "no." It turns out the question meant "do you want to put these files in your existing account?" and I thought it meant something like "do you want all these files in a same place?" Now that We found and fixed the problem, I'm not sure why I interpreted it that way the first time. Afterwards, I assumed that when they asked "have you tried just running the program again?" or "OK, now run it again" they meant to follow the same steps as last time: it took a level 2 tech to figure out where in the process I'd done the wrong thing.
I still need to move my mail files to the Mac, because MacOS can only import mail messages in two formats, and Thunderbird uses neither of them.
In our last thrilling exercise, your heroine was unsuccessfully trying to migrate files from Windows to a Macbook.
I spent quite a while yesteday working on this with tech support people, in chat, to figure out why I didn't see any of my supposedly-migrated files on the new Mac. The first person's advice -- just try rerunning the program -- didn't work. The person I talked to next thought the problem might be on the Windows machine, and I should fix any problems there and then try again. That didn't seem to work either, and by then I had four extra accounts (named myname1 through 4) that I didn't know how to get into. The next person on chat thought that might be relevant, but said she'd have to escalate the call, telephone only.
That was at about midnight, and I am not good at late nights anymore, so I arranged for them to call me this morning. The fallback at that point would have been a trip to the nearest Apple store to return the Mac, which would have had to be done today.
They called me, and I talked to someone more knowledgeable, who asked me to share my screen with her so she could investigate further. Those multiple accounts were in fact the answer, and the rep walked me through identifying which account to keep, and then deleting the others: I kept #myname1 and deleted the $myname account I created when I first set up the machine, and three of the four accounts created by the migration.
The cause of all this was that at the end of the process, the migration assistant asks "do you want to keep the folder named $username," and I misunderstood and said "no." It turns out the question meant "do you want to put these files in your existing account?" and I thought it meant something like "do you want all these files in a same place?" Now that We found and fixed the problem, I'm not sure why I interpreted it that way the first time. Afterwards, I assumed that when they asked "have you tried just running the program again?" or "OK, now run it again" they meant to follow the same steps as last time: it took a level 2 tech to figure out where in the process I'd done the wrong thing.
I still need to move my mail files to the Mac, because MacOS can only import mail messages in two formats, and Thunderbird uses neither of them.